Collection & Credit Insights
January 2004
Credit Bureau Collection Seminar Gets an "A"
This fall our Collection Skills seminar evaluations came in with raving
reviews. Multiple categories in our survey to seminar participants added
up to an overall approval rating over 95%. Those who attended the seminar
evaluated the session on expectations, usefulness of information, content
and overall presentation. Some of the comments openly shared included:
"Very satisfied with all sections, extremely thankful for the law
sections in the seminar booklet"
"Very organized, precise and humorous!"
"Don't change a thing."
"The information was extremely informative and will help greatly
in day to day business."
Several times a year the Credit Bureau presents a collection seminar to
our clients and area businesses with the purpose of providing our tools
of the trade. Our seventy-five dollar half-day format is packed filled
with valuable information including:
· Re-examining and re-organizing your in-house office policies
and procedures.
· Valuable data on the most productive collection times
and days of the week.
· How to make your staff more efficient and effective in
their collection efforts.
· Discussion of issues and cases that affect specific collection
problems.
· What's involved when your collection agency takes your
claim to court?
· Copies and instruction regarding the laws that govern
you when collecting.
In addition time is reserved for your special and unique questions to
be answered by collection professionals and attorneys.
With this much information and hundreds of satisfied participants you
really should attend. Don't miss an opportunity to learn the secrets of
collections and be more effective in collecting your debt. Join the ranks
of those who have obtained the confidence required to reduce the bottom
line and gain the edge to collecting receivables.
Look to this Newsletter for schedule of dates in 2004, or contact our
office to reserve your seat. Call one of our representatives at 1-800-710-4821;
your $75 will go a long way!
Tom Oldani
General Manager
Office Location
Ann Arbor Credit Bureau
(734) 665-6173
(800) 710-4821
PLEASE NOTE THAT OUR JACKSON OFFICE AND ADRIAN OFFICE HAVE MERGED
TO OUR ANN ARBOR OFFICE.
Upcoming Events
Collections Seminar
March 2004
Welcome to Our New Clients
- Mpower
- Stewart Distributors
- Duffey Towing
- Dr. Edward Liu
- R&D Express, Inc.
- Stoney Creek Auto
- Vision Properties One
- Nelson's A-1 Towing
- Bulldog Fabricating
People don't care how much
you know, until they know how much you . . .
collect
From
all of us at Credit Bureau, Inc.
We wish to thank all of our clients and friends for their continued patronage.
In lieu of sending Christmas cards, we have made a contribution to several
local charitable organizations. We thought you would approve - since it
is the giving season!! We also wanted you to receive a special greeting
from our staff, because we understand that relationships are built with
people, not corporations.
Wishing You the Happiest of Holidays!!!
High Payment of the Month
High payment honors go to Dawn
Sanchez. She collected $5550.00 for a local Sheriff Department. Congratulations
Dawn!
Welcome
We want to welcome two new employees to our Credit Bureau family. Kim
and Amanda have joined our front office staff and are doing a great job.
PLEASE USE THE PINK COVER SHEET
We have been providing our clients with cover sheets for turning over
new business for the last couple years to help streamline the process
of preparing accounts to send to collections.
The sheet serves as a cover page for the itemized statements you provide
us with. It gives your company name and information, type of service you
wish us to use and the total number and dollar amount of accounts placed.
There is also a checklist that details the kind of information we need
to effectively collect on your accounts.
You place one cover sheet on each batch of accounts you send. As long
as you have an itemized statement for each account listing the required
information, there is no need to fill out separate forms for each account.
We hope that this cover sheet will be a time saver for you. As always,
please call us if you have questions or concerns that we can help you
with.
Debbie Hundersmarck
Client Consultant
Need for Speed
About one half of our twenty-two staff members have the need to access
the Internet for a variety of reasons. I had become resigned that the
painfully slow dial up access was the price one must pay. In November
of 2003, we implemented high-speed access via a DSL connection. The speed
is nothing short of amazing and the line cost is quite affordable now.
Resolve yourself that 2004 will be the year you make the switch; you will
kick yourself that you did not do it long ago.
Bob Barden
President
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