Current Newsletter
Collection & Credit Insights
January 2005
In Pursuit of Excellence
Say goodbye to 2004 and try to date all your new documents 2005. Last year was one of significant improvement for us - here is the short list:
• Several new, highly qualified and motivated members joined our team, and are already making a significant positive impact on our operations.
• Installation of a new Hewlett Packard RP 3440 server that drives our collection software completed in late December.
• New LCD flat panel thin clients for the staff who had been working on older monochrome terminals.
• Purchase of several new software modules putting more capabilities in our own hands to better serve you, our valued clients.
• Facility improvements, both interior and exterior, reflecting our philosophy that achieving excellence requires an all-encompassing commitment.
• Technical training and education at all levels to stay on top of industry, technology, management and compliance practices.
These enhancements come at a significant expense, but without the best available tools and a positive environment we cannot realize our potential. Success is a collective achievement, not an individual one. Of course, none of the above would be possible without the loyal, dedicated and highly valued clients we are so to be blessed to have. Thank you so very much for your patronage of our company.
May God bless you in the coming year and I hope you achieve your personal pursuit of excellence.
R J (Bob) Barden
President
Office Location
Ann Arbor Credit Bureau
(734) 665-6173
(800) 710-4821
PLEASE NOTE THAT OUR JACKSON OFFICE AND ADRIAN OFFICE HAVE MERGED
TO OUR ANN ARBOR OFFICE.
Upcoming Events
Collections Seminar
March 16, 2005
Credit Professionals of Ann Arbor
January 11, 2005
Welcome to Our New Clients
- Hewitt Rd Family Dental Center
- Swarts & Swarts
- Halm,Christian & Prine PC
- City of Blissfield Police Dept
- Mac Tools/Bob’s Tool Sales
- Pall Life Sciences
- Tri Net Associates Inc
- Dr. Manal Houmani MD
- Curves for Women-Flint West
Phone Numbers
Client/Sales questions
800-710-4821
Mortgage Dept.
800-684-2738
Customers to pay bills
800-741-6955
Report payments
734-665-6173
Our Staff
The past year has been full of changes for Credit Bureau, Inc. With the many staff changes we have had, we thought it was time to update our list of contact names.
As you look over the list, keep in mind who you need to contact as specific questions or needs arise. By directing your inquiries to those who can help you immediately, you enable us to better serve you, our valued clients.
Key personnel are:
Management Department
Bob Barden — President
Tom Oldani — General Manager
Collections Department
Jason Villaloboz-Collection Manager
Louise Ford-Collection Specialist
Jon Kramer-Collection Specialist
Shannon -Collection Specialist
Kendra Schoenfeldt-Collection Specialist
Front Office Department
Halina Ostrokolowicz — Bookkeeper
Yelena Griffiths — Staff Support
Lindsey Lince—Staff Support
Beth Barden — Staff Support
Client Sales Department
Debbie Hundersmarck-Client Consultant
Carol Molton- Client Service Rep.
Mortgage Reporting Department
Linda Underwood -Admin. Manager
Stephanie Shimko - Mortgage Service
Linda Lasho-Public Records
Legal Department
Jen Smith — Legal Coordinator
Shantia Peoples — Legal Assistant
Technical Support Department
Gail Christopherson-Data Wrangler
Credit Professionals of AA Meeting
Credit Professionals of Ann Arbor will meet at Weber’s Inn, Tuesday, Jan. 11, 2005 from 7:30am to 9:00am. The featured speaker will be Gloria Sveller of St Joseph Mercy Hospital Education Department. The topic of discussion will be “Time Management.” Gloria will discuss ways to stop procrastinating and how to get more done in less time.
Meeting fee is $10.00. Please contact Rebecca Burk at 734-994-6928 for reservations.
High Payment of the Month!
High payment of the month HONORS go to Kendra. She collected $1,920.00 for a local Sheriff's Department.
Congratulations Kendra!!!!
Welcome!
We want to welcome Shantia Peoples to our "Credit Bureau family". Shantia has joined our legal team and is already doing a great job of assisting on your legal accounts. welcome Shantia!
It's a BOY!
On December 3, 2004 at about 10:30 a.m., our cashier Halina was very hard at work bringing a beautiful baby boy into this world. His name is Maksym Ostrokolowicz. He weighed in at 7 lbs., 12 oz. and was 20 inches long.
We wish Halina and Maksym a lifetime of laughter, love and wonderful memories to always be treasured. |
