Current Newsletter
Collection & Credit Insights
March 2004
Hiring? It is a 50/50 Chance
Hiring is very expensive process, both in terms of advertising and time
committed to interview and train.
Several years back, the Human Resource Director at the U of M said this
about the success rate of good hires: "A good hire is defined as
someone who capably performs the job duties and is still employed one
year later. Even after all the testing U of M does for skills, knowledge,
personality, psychological and multiple interviews, we only have a 50%
success rate of good hires."
It was surprising, and somewhat comforting, knowing U of M had no better
luck than I did, even after their intensive effort put into the hiring
process. In addition to the checking of references and verification of
employment history, (neither usually revealing much) there are other tools
available that will give you insight into the most important element in
a prospective employee's evaluation; their character. Character, the most
important and most overlooked personality trait in hiring, is something
very hard to judge during an interview.
First, check the applicant's credit history, once they become a viable
candidate, and eliminate most of the guesswork. Commitments honored, whether
personal or financial, speak volumes about one's character. Second, you
can do a criminal record check as well. In both cases, you need to obtain
the candidate's consent, as well as comply with laws protecting the applicant's
rights. Our company provides both services.
For help in accessing these two critical pieces of data and negotiating
the compliance issues, contact Linda Underwood at our office, 734-665-3611.
Protect your company; protect your staff and your bottom line by hiring
people with good character. It could be the best hire you never made.
Bob Barden
President
Office Location
Ann Arbor Credit Bureau
(734) 665-6173
(800) 710-4821
PLEASE NOTE THAT OUR JACKSON OFFICE AND ADRIAN OFFICE HAVE MERGED
TO OUR ANN ARBOR OFFICE.
Upcoming Events
Collections Seminar
March 17, 2004
Michigan Dental Assoc.
May 20-22, 2004
Welcome to Our New Clients
- Boulevard & Trumbull Towing
- Curves for Women - Romulus
- Dr. Josephine Weeden
- Johnson Hill Land Ethics Studio
- Dr. C. Michael Hellie, DDS
- Wynn Marketing Inc.
- Service Towing
- Kararis Family Dentistry
People don't care how much
you know, until they know how much you . . .
collect
Collection Skills Seminar
Gain the collection skills you need - and want - to have!
A half-day seminar full of important tips and techniques.
Collection Skills Seminar
March 17,2004
Holiday Inn, 3600 Plymouth Rd.,
Ann Arbor (734) 769-9800
Collector Workshop
· Re-examining and re-organizing your in-house policies
and procedures
· Collection laws-what governs you when you work your accounts
· How to make your collectors more efficient and effective
in their collections
· Discussion of issues and cases which affect specific collection
problems
· What's involved when your account goes to third-party collection
litigation
· Time is reserved for your special and unique questions to
be answered by collection professionals and legal counsel
Who should attend?
· Supervisors/Managers who want to hone their collection
techniques and provide new ideas for A/R staff
· Collectors and A/R representatives
Fast seminar facts:
· $75 per person
· Workbook/instructional manual included
· To register, complete this form and mail or fax to:
Ann Arbor Credit Bureau
311 N. Main St
Ann Arbor, MI 48104
Fax: 734-669-2119
Call us at 800-710-4821 for more information
Company Name
___________________________________
Your Name
___________________________________
Address
___________________________________
City_______________________State_____
Zip___________
Phone # ( )_________________
Number of Attendees____________
Names
___________________________________
___________________________________
Total Enclosed__________
REGISTER TODAY - Space is limited
Who will have the winning hand?
For the next 6 weeks our collectors are being given the opportunity to
win some really nice prizes for their collection efforts. They can earn
2 playing cards per week for the best performance in the following categories:
Most dollars collected and posted from a check relay/credit card payment,
most payments paid in full each week, greatest percentage of production
on the dialer and highest single payment of that week. At the end of each
week the winners of each category will receive a card. At the end of 6
weeks, the best poker hand wins. Results will be posted in the May 2004
newsletter! So put on those poker faces and lets collect some money!!
Good luck to all!
A Lifeline Has Arrived
and her name is Carol!!
Actually, she has been here all along. We want to welcome Carol Molton
to the Collection Sales Division. She has worked in our Credit Reporting
Division for many years and will continue to do so. In addition she will
be assisting our collections sales staff. Carol is a much appreciated
compliment to our sales team as her work ethic, enthusiasm, positive attitude
and love for her job show through to all she encounters. A "huge"
welcome to Carol!!
It's A Boy!!!
Congratulations & sleepless nights go out to Kori with the addition
of one baby boy to her family. Brock Alan arrived on Feb. 4, 2004 weighing
in at 5 lbs., 13.5 oz.
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