Collection & Credit Insights
May 2004
Collector Skills Put To The Test...
AND THEY SCORE BIG!
For the last two months our collectors have been in a head to head competition to prove their collection techniques. Since March 1st, we have been playing “Collector Poker”. This contest, designed to promote team energy and performance with a subtle twist of luck, awarded playing cards to each collector who was able to out perform the entire team in several production categories.
Each week we awarded cards to the collector who applied their skills and was able to obtain the most payments in full, or perhaps the highest payment for the week. We also had categories for the highest performance on our virtual attendant power dialer and the most payments taken over the phone. At the end of the contest all the collectors played their cards for the best poker hand.
It came down to two full-house hands with the runner up Jon who was awarded $150 cash, and our “Grand Prize” winner Misty who celebrated with $500. The competition was fierce and at times the winner for the week just barely edged out several of the team members. With the positive energy and desire to win our team was able to exhibit for sure everybody was a winner with this game.
As an interesting side note, along with the collector contest we conducted a support team player of the week award. Our entire staff was eligible to be nominated by their fellow workers for the person who exemplified the greatest support to the office. We had team members who were going above and beyond their scope of efforts all in the interest of wanting to help each other out. The fun came each Monday when the support team player of the week was honored with $40. The prize was $20 cash and 20 chances to win up to $6000 in instant lotto tickets.
Unfortunately we didn’t have any $6000 winners but several of the members walked away with instant cold cash. We all had fun playing “Collector Poker” and “Support Team Player of the Week”, indeed it was a blast of fun at work!
Tom Oldani—General Manager
Office Location
Ann Arbor Credit Bureau
(734) 665-6173
(800) 710-4821
PLEASE NOTE THAT OUR JACKSON OFFICE AND ADRIAN OFFICE HAVE MERGED
TO OUR ANN ARBOR OFFICE.
Upcoming Events
Michigan Dental Con.
May 20-22, 2004
Michigan Tow Rodeo
August 13 - 15, 2004
Collections Seminar
October 15, 2004
Welcome to Our New Clients
- Advanced Prof. Home Health Care
- Curves for Women - Pontiac
- Car's Refrigeration
- Rochester Hills Fire Dept.
- Cataract Spec. Surgical Center
People don't care how much
you know, until they know how much you . . .
collect
Calling All Dentists
Once again we will have an exhibitor booth at the upcoming Michigan Dental Assoc. Convention. The location this year is The Cobo Conference Center in Detroit, right next door to the Joe Louis Arena, home of those awesome Stanley Cup winning Detroit Redwings!!! (Yes, we are a bit cup crazy at our house!) The show begins Thurs., May 20th and goes through Sat., May 22nd. Show hours are Thurs. and Fri. 9am to 6pm and Sat. 9am to 3pm. We hope you will stop by our booth (#312) and say “Hi”! We enjoy the opportunity to see all your smiling faces and thank you for your business. And as always...there will be chocolate along with a free gift!!!
Debbie Hundersmarck - Client Consultant
High Payment of the Month
High payment honors go to Jon Kramer. He collected $2684.00 for a local apartment complex. Congratulations Jon!
Holiday Hours
Credit Bureau, Inc. will be closed Saturday May 29 and Monday May 31 for the Memorial weekend. We will re-open Tuesday June 1 at 8:30 am. Enjoy the long week-end.
Welcome!!
We want to welcome Stephanie Shimko to our Credit Bureau family. Stephanie is our new joint collections/credit reporting assistant and is doing a great job.
Summer Hours
Ann Arbor Credit Bureau announces new summer hours effective Memorial Day through Labor Day. Starting June 1, 2004 our office will observe shorter hours: Open telephone hours will be Monday through Thursday 8:30 am to 6pm and Friday 8:30am to 5pm.
Credit Professionals of Ann Arbor Meeting
Credit Professionals of Ann Arbor will meet at Weber’s Inn on May 11, 2004 from 7:30am to 9:00am. The featured speaker will be Ann Arbor attorney Peter Dodge who returns to continue his discussion of ethics in lending and collections. Meeting fee is $10.00. Contact Rebecca Burk at 734-994-6928 for reservations.
Running Behind!
Are you one of those people who feel that the farther you get, the farther you fall behind? Unfortunately we have become a society without enough time in a single day. The problem with pushing your accounts receivable back day after day is that they begin to age and with age comes a lesser chance to collect. Your average recovery rate over time is as follows:
3 months .95 on the dollar
6 months .80 on the dollar
9 months .55 on the dollar
1 year .40 on the dollar
2 years .05 on the dollar
Remember this the next time you go to push those accounts to the side to work on tomorrow!
Debbie Hundersmarck
Client Consultant
Don't Miss It!!!
"The sooner the better!” “It's a must for the complete collection process!” “Very informative and useful information” “Highly recommended!” “Excellent presentation with plenty of opportunity to ask specific questions and a very nice booklet to take away for reference!"
These are just a few of the comments we received on our March 17, 2004 Collection Skills seminar. For all those who were unable to attend, we have set our fall seminar date for October 22, 2004. With this much notice, we are hoping you will be able to set your schedule at a early date and join us for four hours of information that will help you every day for years to come.
Please call us at 800-710-4821 to register or with any questions you may have.
Debbie Hundersmarck
Client Consultant
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