Collection & Credit Insights
September 2003
Volume 11.9
Consolidation Plan
Changing times call for changing strategies and that is what our company
has been preparing for. Our Jackson office will be consolidating with
our corporate office in Ann Arbor effective October 1, 2003. The Adrian
office will do the same effective November 1, 2003. Both our collection
and mortgage credit reporting staffs will be under one roof in Ann Arbor.
Our goals are to better utilize our talented personnel and our new predictive
dialing technology while significantly reducing the operating expense
associated with multiple offices.
Other than the absence of a local office, there will not be much of a
noticeable change to you and your staff. Our commitment to continuous
improvement, timely and accurate answers to your questions, and the results
you have come to expect will continue. Our experience a few years ago
when we consolidated our Howell and Southfield offices was that the change
was made smoothly and without incident. We expect this change to be no
different.
Certainly, there will be challenges and minor difficulties, but nothing
that should significantly affect you, our clients. We thank you in advance
for your understanding, patience and support. Please feel welcome to contact
me with any concerns you may have.
As always, we greatly appreciate your patronage of our business.
Bob Barden
President
QuadraMed Seminars
QuadraMed-formerly Healthcare Cash Management-is offering more seminars
in our area. These seminars provide great tools for medical and dental
facilities. Our clients that have attended have raved about their usefulness!
Call us for more information: 800-710-4821
Livonia-September 11, 2003
Troy-September 12, 2003
Quotations Board
Act Like You Expect To Get Into The End Zone...
Our Offices
Adrian Credit Bureau
(517) 265-8161
Ann Arbor Credit Bureau
(734) 665-6173
(800) 710-4821
Jackson Credit Bureau
(517) 787-5333
(877) 787-6273
Upcoming Events
Collection Skills Seminar
October 24, 2003
Detroit Dental Society
November 23, 2003
Welcome to Our New Clients
- Metro Cheer Training Center
- Truly Clear Communications
- Polo Fields Golf & Country Club
- Motor Insurance Corp
- The Video Station
- Book Clinic
- Don McKay Towing
- Catholic Social Services
- George Brannick
- Premier Auto & Truck
People don't care how much you know,
until they know how much you...
collect
WINNER!!!
For everyone that attended the Michigan Towing Association Rodeo and
entered our Soaring Eagle get-a-way raffle, stop waiting for your phones
to ring. The winner of the $200.00 gift certificate was Jenni Kerns of
Manchester Collision. Congratulations Jenni and have a great time!
Debbie Hundersmarck
High Payment of the Month
High payment honors go to Dawn, in our Adrian office. She collected
$4,200.00 for The Lenawee County Sheriff Department.. Congratulations
to Dawn for a job well done! Thanks to all our collectors for the work
they do!
Yee Haw!
I had the pleasure of attending the Michigan Towing Association Rodeo
where the “Beauty Contestants” were not cows, horses and pigs
but great big beautiful tow trucks. I can tell you it took a lot of hard
work to pull this all together but worth every minute as fun was had by
all.
The Rodeo is a gathering of towers from all over the state (as well as
from other states), to learn, buy and compete in driving competitions.
There was a banquet on Saturday night with a magician, fantastic door
prizes (that was my job, to shop with other people's money and did I enjoy
that!!) and a live band. There are also a number of classes held so the
towers can increase their knowledge, which in turn keeps us all safer
on the road.
I was one of the vendors, there to sell our services and expertise. Our
booth contained a Harley Davidson motorcycle, which fit right in with
the miniature tow trucks and lock out tools. I got a chance to say “hi”
to many of our customers, talk to a number of potential new customers
and wipe up the drool of those just stopping to gaze at the Harley.
All in all, it was a great weekend spent with what most would call customers,
but I have come to consider as my friends.
Thanks to all the towers for allowing us to be a part of the Rodeo and
for all you do to help others in need.
Debbie Hundersmarck
Client Consultant
Collection Skills Seminar
Gain the collection skills you need - and want - to have!
A half-day seminar full of important tips and techniques.
Collection Skills Seminar
October 24, 2003
Holiday Inn, 3600 Plymouth Rd.,
Ann Arbor (734) 769-9800
Collector Workshop
• Re-examining and re-organizing your in-house office policies and
procedures
• Collection laws-what governs you when you work your accounts
• How to make your collectors more efficient and effective in their
collections
• Discussion on issues and cases which affect specific collection
problems
• What's involved when your account goes to third-party collection
litigation
• Time is reserved for your special and unique questions to be answered
by collection professionals and legal counsel
Who should attend?
• Supervisors/Managers who want to hone their collection techniques
and provide new ideas for A/R staff
• Collectors and A/R representatives
Fast seminar facts:
• $75 per person
• Workbook/instructional manual included
• To register, complete this form and mail or fax to:
Ann Arbor Credit Bureau
311 N. Main St
Ann Arbor, MI 48104
Fax: 734-663-5794
Call us at 800-710-4821 for more information.
Company Name
___________________________________
Your Name
___________________________________
Address
___________________________________
City_______________________State_____
Zip___________
Phone # ( )_________________
Number of Attendees____________
Names
___________________________________
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Total Enclosed__________
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